recording and archiving of calls and data information running on various types of telecommunication devices, for example analogue and digital lines, digital switching centres, VoIP phones and switchboards, radios, etc.
All information about calls and system configuration are saved in the SQL database. Calls are recorded in standard mp3 and wav formats. Data information about the date, time, duration time and identification of dial out/in are assigned to each call. According to these dates, records can be simply searched and sorted. Access of users into the system is enabled according to authorisation given by the system administrator, by means of the web application with the multilanguage support.
Main features of the digital recording device
- Digital recording of calls from telecommunication interfaces of various types (analogue and digital telephones, VoIP calls, switching centres, radios etc.)
- Modular architecture enables selection of recording and administration modules according to the type of recorded device and recording means
- A multilevel protection of recorded calls using the combination of hardware and software means
- Users friendly web interface
- No necessity to install other applications
Modular architecture of the recording device
The recording device features a modular architecture. Records of calls are created by recording modules, using different technical means for example data cards or program modules. There are available modules for archiving of calls, for external diagnostics and user interface. The individual modules can be combined if necessary. Recording modules doesn’t need to be located in one server, but they can be located on several different servers interconnected by the computer network.
Servers have been standardly equipped with two hard disks in RAID disk array; to avoid the data loss in case of hard disk damaging, they are equipped with the redundant power supply source. data records about them can be further archived on data storage, located in computer network, eventually on local external drives. The external diagnostic module enables supervising of the recording device state by means of the SNMP interface or the „Information panel“ application, which enables to supervise the state of the device and of individual lines and also of the “TOP” dispatcher workplace, by means of the state indicator..
Client and administrative user interfaces use Web services
The client and administrative interfaces are implemented through transparent web services.Users may not install any specialized applications on their devices through which they access the recording device. The application offers you the ability to search and sort your recorded calls according to a number of criteria. Users can access records based on assigned permissions. The recording device stores information on access, playback, and downloading of records. For the sake of clarity, the recording device management application is implemented for clarity in a separate web application.