Integrated dispatcher system RadioVoice 3

The Radiovoice 3 Dispatcher System ties up with the previous dispatching systems developed by DCom and further expands their possibilities. It is designed for usage both in the large companies in the area of transportation and industry and in the public services such as fire brigades, rescue corps, etc. For the communication the system uses standard IP networks protocols and it enables co-operation with additional applications according to the customer requirements. 

The system offers complete solution of dispatching workplaces using VoIP communications. Individual dispatching workplaces and communications equipment can be deployed over a vast territory (region, country) and interconnected through all devices enabling data transmission in the IP area. The system allows connecting a wide range of communication equipment used in dispatcher’s control such as radios, telephones, MB telephones, local radio and GSM gateways. Dispatchers operating the system can share the equipment and use it at the same time, communicate among themselves substitute each other. In this way, control networks composed of local dispatcher workplaces and central dispatcher are set up. With the flexibility and availability of IP networks, the system enables quick and easy transfer of dispatching workplaces, which is advantageous for solving difficult situations.

The main advantages of the integrated RV3 communication system

  • Integrated system of the remote control, command and communication for dispatcher application
  • Communication in IP environment by standard protocols
  • Possibility of system configuration and extending according tothe customer requirements

Basic technical description dispatcher system RV3

The basic elements of the integrated dispatching system are Radiovoice server, Radiovoice client, controlled communications equipment and support facilities. Each dispatcher has its own TOP control workplace with
Radiovoice client application, providing control and communication with the selected communication equipment. Radiovoice server controls and mediates communication between client applications and individual communication equipment. It provides communication checking and it gives authorisation for the access to the system.

Communication devices

Communications equipment consists of terminal executive parts of the system converting requirements mediated by a server to executive outputs. This group consists of remotely controlled radio stations, remotely controlled MB multiline phone sets, remotely controlled central local radio and telephone exchanges. Support facilities of the entire system are used for recording voice communications, communication with other systems e.g. automatic announce system of the local public address system, power supply of individual equipment and remote supervision and control.

Dispatcher workplace TOP

Radiovoice client served by the dispatcher from TOP workplace connects to the Radiovoice server which facilitates him control and communication with remote-controlled radio stations, MB subscriber sets and radio, further he connects to VoIP telephone switchboard for normal telephone connections. The Radiovoice server provides coordination of work of individual dispatchers with communication equipment to avoid any simultaneous access of more than one dispatcher to a single communication equipment. This can causing lack of communication clarity from the dispatcher side. In the opposite direction the dispatcher selects himself the communication system output which he wants to listen to.  Eventually he can listen to the communications of other dispatchers. The system further periodically checks connection with individual communication equipment and in the case of communication or function loss it informs the dispatcher through the client application. This gives the dispatcher the opportunity to use flexibly a different manner of communication. The confirmation regarding required changes (e.g. radio channel switching) is sent directly by the relevant communication equipment to the client application. Therefore it cannot happen that other than the current proper state of communication equipment is displayed in the client application.

Communication recording

All communication is recorded. Thus obtained recordings are stored in individual switchboards (for phones) and servers (for other traffic) and also in the recording equipment. This enables both playback of recording by individual dispatchers and also failsafe storage in the case of an eventual need. In the event of failure, when a long-term communication with any communications equipment through the dispatcher control is not possible, it is possible to operate this equipment locally and also to record locally theoperation. Thanks to VoIP technology no quality deterioration takes place during network transmission after initial encoding of the voice into the digital form.

Remote monitoring and system management

All elements of the integratedvdispatching system allow (using standard SNMP protocol) remote monitoring of its operational state and thus integration into the central supervisory system. For all elements of the integrated dispatcher system the function of the synchronous time system is secured by the integration of real time circuits and for synchronisation NTP protocol is used. All communication with the supervisory system (both the current state and the operation history record) is earmarked by this synchronous time.

Basic elements of the Radiovoice 3 system

1. Radiovoice Server – the basic control part which provides connection between clients and communication equipment. At least one server is required for each independent dispatcher workplace or the line section. Typically it is installed on the rack together with the other network infrastructure.

2. TOP with application SW – user part of the system allowing the access of the dispatcher into the system. Typically it consists of a computer with the touch display but in case of emergency it can be also substituted by notebook. It is required for each dispatcher’s workplace.

3. VoIP PBX – telephone switchboard allowing calling by means of VoIP protocol within the Radiovoice 3 System. At least one is required for each independent dispatcher control unit. It is installed on the rack together with additional telecommunication technology.

4. Block RDST – communication terminal enabling to connect one or two radio stations into the Radiovoice 3 System. It is installed in the rack together with other communication equipment in a distant locality. The number of RDST blocks is given by the requirements of the transport technology in the specific locality.

5. MB multiline set – communication terminal used for transfer of signals from MB phones into IP space. It is installed into the rack together with other communication equipment everywhere, where the MB circuits converge.

6. Public address system switchboard – terminal used for connection of speakers of the local public address system. It is installed in the rack together with other communication equipment everywhere, where the local public address system has to be installed.

7. The power supply source with the remote supervision – support equipment used for power supply of individual units of the Radiovoice 3 System.

8. Universal supervisory equipment – support equipment allowing remote supervision and control Radiovoice 3 System units.

9. GSM-R gateway – gateway, allowing communication between GSM-R network and control workplaces TOP of integrated dispatcher systems.

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